FAQ

1. What are the delivery options and timeframes?

We offer nationwide delivery across Egypt using our trusted shipping partner, Bosta. Delivery typically takes 2 to 5 business days, depending on your governorate. You will receive a tracking link once your order is dispatched.

2. What payment methods do you accept?

Currently, we offer Cash on Delivery (COD) for all governorates. We are also finalizing our online payment gateway to accept Credit/Debit Cards and Mobile Wallets very soon.

3. What is your return and exchange policy?

Your satisfaction is our priority. We offer a 14-day return and exchange policy from the date of delivery. To be eligible, the item must be unused, unwashed, in its original condition, and with all tags and packaging intact.

4. How do I request a return or exchange?

You can easily request a return or exchange by contacting us via our Instagram page or WhatsApp customer service number. Our team will arrange a courier to pick up the item.

5. How do I know my correct size?

We provide a detailed Size Guide on every product page to help you choose the perfect fit. If you are between sizes or need further assistance, feel free to reach out to us.